Payment / Security - London Town Hotels
Your booking and payment transactions are 100% secure with us.
What forms of payment do you accept?
Your valid credit/debit card details are required to guarantee your reservation but no charge will be made prior to your arrival at the hotel. We accept all the major credit cards, including American Express, MasterCard, Visa, Diners, Electron, Maestro/Switch, Solo and Japan Credit Bureau.
Why do you ask for my Credit Card Security Code?
As part of our commitment to your protection and security, we require you to confirm your credit card security code during the identification process to help safeguard you from unauthorized purchases. For your protection, we will not process transactions if the security value you enter does not match the security value assigned by your credit card company.
Why does my billing address have to match the credit card company's records?
As part of our commitment to your protection and security, we use your billing address during the identification process to verify the validity of your card and to help safeguard you from unauthorized purchases.
How can I be sure that my credit card information is secure?
Your credit card and personal information is safe with us and are held solely on our secure servers. Your trust and respect are our highest priority. We never share any information in our fully encrypted database with anyone. Once you enter our booking engine, you are automatically taken into a secure environment (https) that guarantees a safe and smooth transaction. We are very confident about the Internet security provided by Secure Sockets Layer protocol (SSL). The security features built into Netscape Navigator, Internet Explorer, and AOL, protect your Internet communications with: server authentication, privacy using encryption, and data integrity.
Click here to see our Privacy Policy.
Why do I need to have my cookies function enabled on my computer?
Many Web sites, including this one, use cookie technology to help our customers navigate more efficiently. The cookie is a small text file that resides on your hard drive. From time to time, our site will request the cookie from your browser so that we can retrieve the stored information. This prevents you from making the same selections over and over again. Knowing how you use the site enables us to better tailor our content and services to most effectively suit your needs. We never uses cookies to store personal information, such as credit-card numbers, nor can the information we store in the cookie ever be read by any website other than ours. Please note that with most browsers, a user can set the preferences to show a warning each time a cookie request is received. You can also set the browser not to accept cookies at all. However, to make your experience with us as convenient as possible, we suggest that you allow your browser to accept cookies. If you choose to set your browser to not accept cookies, your user experience with us will be limited and you may not have access to all of the functions and features we have developed to make planning and booking your travel easier. To enable cookies on your IE explorer browser, look at the toolbar on the top of the page and click on "View". In this dropdown box click on "Internet Options," then on the tab marked "Advanced". Scroll down till you see the line "Security" and under that "Cookies". Mark the Cookies to "Always accept cookies" and finish up by clicking on the "OK" box at the bottom of this small window.
(Please add instructions on this for Mozilla Firefox)
If you do not find answers to your questions or have suggestions, please view our Contact Us page for information on how to contact us by email, telephone or fax.
